Privacy Policy

Last updated: 2 October 2026

This notice explains how Wholesale Fencing SA (Pty) Ltd (WFSA) collects and uses personal information through www.wsfafrica.com, our online store, branch enquiries and related customer services. South Africa’s Protection of Personal Information Act, 2013 (POPIA) applies to our handling of personal information. Other privacy laws may apply where their requirements are met.

Who to contact

Wholesale Fencing SA (Pty) Ltd
52 Jakaranda Street, Hennopspark, Centurion, 0157, South Africa
Email: [email protected]
Telephone: 012 682 0150

For a privacy enquiry, access request, correction, objection or complaint, please use the email above and mark your message “Privacy request” so that it can be directed to the person responsible.

Information collected through our store and enquiries

  • Orders and deliveries: your name, business details where supplied, email address, telephone number, billing and delivery addresses, products ordered, payment status and correspondence about an order.
  • Customer accounts: the account details you supply, your login and order history. Please keep your password private.
  • Enquiries and quotations: the contact details, product requirements and project information you provide through our forms, email, telephone, WhatsApp or branches.
  • Payments: information needed to confirm and reconcile a payment. Online card payments use Yoco; information entered into the payment provider’s payment interface is also subject to that provider’s privacy notice. EFT payments generate bank and transaction records.
  • Website activity: technical information such as IP address, browser and device information, pages viewed, referral source, shopping activity and interactions with links, forms or advertisements. Cookies, analytics and advertising tools can collect this information.

We generally receive order and enquiry information directly from you. Payment providers, delivery providers and connected advertising services may also provide payment status, delivery updates or measurement information. Fields required to process an order or respond to a request are indicated in the relevant form. If necessary information is not supplied, we may be unable to complete that particular request.

Why information is used

We use personal information to respond to enquiries, prepare quotations, process online purchases, arrange delivery, maintain customer accounts, issue invoices, handle returns and refunds, provide customer support, keep required business records, protect the website against fraud and abuse, and understand website and advertising performance.

Processing must have an applicable lawful basis, such as consent, steps needed to conclude or perform a contract, a legal obligation, or a legitimate interest recognised by applicable law. Simply visiting this website does not constitute blanket consent to every use of your information.

Service providers and sharing

Information may be shared where needed for the purposes above with our hosting and website support providers, payment providers including Yoco, delivery providers including The Courier Guy, professional advisers and authorities where required by law. These recipients should receive information relevant to their role.

Our website also uses Google and Meta services for analytics, advertising and conversion measurement. Depending on the configuration and permissions in use, these services can receive website events, device identifiers and purchase or enquiry events. Enhanced conversion and server-side conversion features can also transmit customer information or hashed identifiers to match activity with advertising accounts. Hashing does not make this information anonymous.

We do not sell customer contact lists. The use of advertising services can nevertheless involve sharing identifiers and activity information with those providers, as described in this notice.

Cookies, analytics and advertising

Cookies are small files stored on your device. Similar technologies can also collect or send information without storing a cookie.

  • Store and security functions: WooCommerce uses session and cart information to operate the shop, remember your basket and support checkout. Login and security functions may use additional cookies.
  • Analytics and attribution: the site uses Google Analytics and WooCommerce order attribution to understand visits and the source of orders.
  • Advertising: Google Ads and Meta pixel integrations measure interactions and conversions and may support audience matching or personalised advertising.
  • Embedded content: our corporate video uses a YouTube privacy-enhanced embed. Loading or playing the video still involves a connection to YouTube/Google. Reviews widgets may connect to Trustindex.

Use our cookie banner to accept all optional technologies, reject optional technologies, or choose your preferences. Necessary store and security functions remain available. You can revisit your choices through the Manage consent control or our Cookie Policy and choices page. You can also manage cookies through your browser, including blocking or deleting them. Blocking essential store cookies can affect your basket, account or checkout. Provider privacy controls can also help you manage personalised advertising. A browser cookie setting alone may not stop every server-side processing activity; contact us if you wish to object to a particular use of your personal information.

Read more about Google’s privacy practices, Meta’s privacy practices and Yoco’s privacy practices.

Marketing choices

You may ask us to stop direct marketing at any time by using the unsubscribe option in a message, where available, or by contacting [email protected]. Electronic direct marketing is subject to applicable consent and existing-customer requirements under POPIA. Withdrawing marketing consent does not prevent necessary communications about an order, payment, delivery or service request.

Advertising platforms may use automated matching or audience profiling. This is different from a decision about your order or a credit application. Please contact us if you need information about a particular processing activity or wish to object.

Retention and security

Personal information should be retained only for as long as necessary for the purpose for which it was collected, or where retention is required or permitted by law. Relevant factors include order fulfilment, tax and accounting requirements, warranty and dispute periods, fraud prevention and outstanding enquiries. You may request information about the retention period applicable to a specific record.

We use website access controls and security tools to help protect information. No internet transmission or storage system can be guaranteed completely secure. Please avoid sending unnecessary identity documents, card details or other sensitive information through an enquiry form or email.

International processing

Providers such as Google and Meta may process information outside South Africa. Cross-border processing must meet the applicable requirements of POPIA, including an appropriate legal basis and protection for the information. Provider privacy notices explain their international processing arrangements. Contact us for questions about a specific transfer.

Your privacy rights

Subject to applicable legal requirements and exceptions, you can request confirmation of whether we hold your personal information and access to it; request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information; object to processing where permitted; and withdraw consent where processing relies on it. Withdrawal does not affect processing already lawfully carried out. We may need to verify your identity before disclosing or changing personal information, and some records may need to be kept to meet legal obligations.

Send requests to [email protected]. You may also raise a complaint with South Africa’s Information Regulator. Information about complaint forms and procedures is available on the Regulator’s website.

External links and updates

If you follow a social media, WhatsApp, video, payment or other external link, the destination service handles information under its own privacy notice. We may update this notice when our services or processing practices change. The date above identifies the latest published version.